Shipping Policy

At RUPAS, we work hard to make sure your order reaches you safely and on time. Please read the following Shipping Policy before placing your order.

1. Order Processing

Once you place an order through our website, our team will process and verify your order.

Orders are generally prepared for dispatch within 1–3 business days after confirmation.

During sales, new collection launches, public holidays, or periods of high order volume, processing may take additional time.

2. Delivery Time

After dispatch, delivery generally takes approximately:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

From time to time, RUPAS may offer free delivery promotions or special shipping offers. Such offers will be clearly mentioned on the website or promotional material.

4. Cash on Delivery

RUPAS may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, the customer must pay the total order amount to the courier at the time of delivery.

Customers should provide a valid phone number and complete delivery address when placing an order.

5. Order Confirmation

For certain orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

If we are unable to confirm the order, the order may be delayed or cancelled.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided to the customer where available.

You can use the tracking information to check the status of your shipment through the relevant courier service.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

RUPAS is not responsible for delivery problems caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Failure to respond to the courier

• Refusal to receive a confirmed order

If an order is returned to RUPAS because of an incorrect address or failed delivery, additional shipping charges may apply if the customer requests re-delivery.

8. Failed Delivery Attempts

Courier companies may make multiple delivery attempts according to their own procedures.

If the customer repeatedly remains unavailable or refuses to accept a confirmed order, the parcel may be returned to RUPAS.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

9. Delays

Although we work with courier partners to deliver orders as quickly as possible, RUPAS cannot guarantee delivery on an exact date.

Delays may occur due to:

• Weather conditions

• Public holidays

• Courier operational issues

• Road closures

• High order volumes

• Natural disasters

• Security or other unforeseen circumstances

We appreciate your patience in such situations.

10. Damaged or Incorrect Parcels

Please check your parcel carefully when receiving it.

If you receive a damaged, incorrect, or incomplete order, please contact RUPAS within 48 hours of delivery and provide clear pictures or a video showing the issue.

For more information, please review our Return & Refund Policy.

11. International Shipping

At this time, RUPAS primarily serves customers within Pakistan.

If international shipping becomes available, applicable shipping charges, delivery times, customs duties, and other requirements will be communicated separately.

12. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

RUPAS
Phone / WhatsApp: 0319-8608262
Email: rupasclub@gmail.com

Last Updated: October 2026